AM
Annelize M
1 reviews | Active since Jan 2016
01 Oct 2020, 20:12
INCORRECT BILLING/DEBIT ORDER!!!
I app**** for a new service at Telekom on the promotion deal of R299 per month for uncapped wifi 10mbs. My service was installed on the 30th of July. On the end of August I was incorrect billed, and I I phoned telkom immediately and the assured me that it was rectified and that the correct amount of R299 wil be debited from my account. This was not true a amount of R1333 was debited from my account. I phoned again and demanded that I be refunded the money that was now as they stared a credit on my account. I I had to wait 3days before money owed to me was paid back. My billing for end of September was incorrect again and I phoned immediately for it to be rectified and again I was assured that the correct amount will be debited but sadly again an amount of R598.99 went of and not R299. Now I have to phone again and wait again 3days for my money to be paid back. This is unacceptable when will I be billed correct!!! I Want my money that I was assured will not be debited paid back into my account with emmediate effect.
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Replies (3)AM
Annelize M's updateReviewer Update
22 Nov 2020, 10:49Telkom have till now not responded to my complaint. I have been phoning emailing them but the after sales service regardingmy billing is pathetic. My billing is supposed to be R299 per month but for this month I was billed R1444.15
I am really frustrated due to the fact that Telkom does not respond via telephone, email or sms. I have to saccrafise my time and money to get in Contact with them but still they refer to be unprofessional and not reply to any of my correspondence. ????????????????????????????
I am really frustrated due to the fact that Telkom does not respond via telephone, email or sms. I have to saccrafise my time and money to get in Contact with them but still they refer to be unprofessional and not reply to any of my correspondence. ????????????????????????????
AM
Annelize M's update22 Nov 2020, 10:49
Reviewer Update
Telkom have till now not responded to my complaint. I have been phoning emailing them but the after sales service regardingmy billing is pathetic. My billing is supposed to be R299 per month but for this month I was billed R1444.15
I am really frustrated due to the fact that Telkom does not respond via telephone, email or sms. I have to saccrafise my time and money to get in Contact with them but still they refer to be unprofessional and not reply to any of my correspondence. ????????????????????????????
I am really frustrated due to the fact that Telkom does not respond via telephone, email or sms. I have to saccrafise my time and money to get in Contact with them but still they refer to be unprofessional and not reply to any of my correspondence. ????????????????????????????
AM
Annelize M's updateReviewer Update
10 Dec 2020, 16:18Today again I have to raise my unsatisfactory regarding my Telkom billing. Nobody from Telkom contacted me, I keep on phoning them they register query after query, incidents after incident but my I correct billing does not change. On the more or less 12 of November I spoke to a team leader who told me that it was a system error and again an incident was greater to rectify my billing. I then asked what is the amount I have to pay now because I do not want my service to be suspended for something out of my control. I was advised to keep on paying the contract amount which is R299 and I did so end of November. I recieved my invoice today and again the billing was not rectified. I really don't no what to do more, I have been phoning them using my time and airtime and I am at work so I must make me in between my work to phone them to get the billing rectified and still after all my attempts the billing is still incorrect. PLEASE HELP ME I HAVE BEEN STRUGGLING SINCE JULY TO GET TJIS RECTIFIED AND STILL IS NOT DONE!!!
AM
Annelize M's update10 Dec 2020, 16:18
Reviewer Update
Today again I have to raise my unsatisfactory regarding my Telkom billing. Nobody from Telkom contacted me, I keep on phoning them they register query after query, incidents after incident but my I correct billing does not change. On the more or less 12 of November I spoke to a team leader who told me that it was a system error and again an incident was greater to rectify my billing. I then asked what is the amount I have to pay now because I do not want my service to be suspended for something out of my control. I was advised to keep on paying the contract amount which is R299 and I did so end of November. I recieved my invoice today and again the billing was not rectified. I really don't no what to do more, I have been phoning them using my time and airtime and I am at work so I must make me in between my work to phone them to get the billing rectified and still after all my attempts the billing is still incorrect. PLEASE HELP ME I HAVE BEEN STRUGGLING SINCE JULY TO GET TJIS RECTIFIED AND STILL IS NOT DONE!!!
AM
Annelize M's updateReviewer Update
16 Feb 2021, 19:46I am still struggling since last year July to be billed correctly. I have a list en refferance and incident numbers that I have logged and after the statement closes on the 11th my billing is still incorrect. I keep on phoning and emailing them without success. My billing is still wrong and it has a negative I packet on my credit profile. This is unacceptable I need someone of Heasdoffice to assist because they don't even call me me back after they told me they will phone me back. At the end it is me as the client that have to phone and follow up. They keep assuring me my bill will be correct with the next invoice and then once again it is incorrect. I have spoken to Xolisa Hlebani on the 16th of January with Reff *** and he assured me the billing will be correct and still it is not!!
AM
Annelize M's update16 Feb 2021, 19:46
Reviewer Update
I am still struggling since last year July to be billed correctly. I have a list en refferance and incident numbers that I have logged and after the statement closes on the 11th my billing is still incorrect. I keep on phoning and emailing them without success. My billing is still wrong and it has a negative I packet on my credit profile. This is unacceptable I need someone of Heasdoffice to assist because they don't even call me me back after they told me they will phone me back. At the end it is me as the client that have to phone and follow up. They keep assuring me my bill will be correct with the next invoice and then once again it is incorrect. I have spoken to Xolisa Hlebani on the 16th of January with Reff *** and he assured me the billing will be correct and still it is not!!