PM
Piet M
1 reviews | Active since May 2018
02 May 2018, 14:17
Incorrect billing/cancellation
I am hoping to get a response from Telkom here as nothing else has worked so far: I have had incorrect billing since March 2017 and bad service from Telkom Call Centre (excluding some agents who really tried to help). There is little or no feedback and no number to call back on if you can not take the call from them on ********** or the Dispute Resolution Centre on ********** 264. I've had partial resolution to an issue where I am billed for a fibre line service that I do not have. I was reimbursed but the service, although cancelled is still on my account. I am now trying to cancel all my services as I am moving to OpenServe and Axxess and I am getting nowhere. I can not start my service with Axxess because Telkom is not resolving my account. I can not do it in-store (Telkom Mall@Reds is useless) and cancellations/disputes can only be done online. I have resubmitted my dispute only to have it cancelled without feedback. The last two disputes do not even appear on the portal. I received a call from ********** on Monday but I could not answer at that time. I tried to call back but nobody picks up or the calls is dropped.
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Replies (2)
Telkom's replyOfficial
14 May 2018, 13:21Hi IsaacM72,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply14 May 2018, 13:21
Official
Hi IsaacM72,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
PM
Piet M's updateReviewer Update
15 May 2018, 16:59Thank you Gareth,
I did receive a call from Telkom to resolve the cancellation request. I have now received a final account but the dispute I have logged several times does not reflect on my portal or invoice. Neither can the staff on the number I was given during cancellation, 10213, assist with any disputes.
PM
Piet M's update15 May 2018, 16:59
Reviewer Update
Thank you Gareth,
I did receive a call from Telkom to resolve the cancellation request. I have now received a final account but the dispute I have logged several times does not reflect on my portal or invoice. Neither can the staff on the number I was given during cancellation, 10213, assist with any disputes.