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beatrice M
1 reviews | Active since Jan 2014
25 Aug 2019, 12:44
Incorrect billing yet suspension of service!
Bought a modem which upon recieving realized it was not what I wanted and expected. Had it collected, rectified, and got the one I wanted. 3 months on, still recieving a bill for the returned modem. Now my other modem has been suspended because the account is combined with a modem I never used. No one to solve the problem. Called numerous times, smsed, went to Mall of Africa and Sandton branches still no solution. I have lost work time and study which is the reason why I got this data contract. Do I need to engage lawyers or an ombudsman for such a small issue?? Rectify and cancel the broadband and credit my account please!!!
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beatrice M's updateReviewer Update
27 Aug 2019, 00:11Telkom mobile network has blossomed that they have become complacent with customer care. The way they have responded to my above problem is by closing the case stating there is no proof that the device was returned. ...seriously? The very same courier person who came to deliver on a Friday was sent to fetch on a Monday, did the same procedure of punching on his device and scanning and surely one should be able to trace. I have been querying the bills for months so why has it taken so long for you to raise that alarm?....meanwhile I'm still disconnected on my other modem, loosing work and study time and incurring extra costs from data that I gave to get from another service provider. Get your act together Telkom.
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beatrice M's update27 Aug 2019, 00:11
Reviewer Update
Telkom mobile network has blossomed that they have become complacent with customer care. The way they have responded to my above problem is by closing the case stating there is no proof that the device was returned. ...seriously? The very same courier person who came to deliver on a Friday was sent to fetch on a Monday, did the same procedure of punching on his device and scanning and surely one should be able to trace. I have been querying the bills for months so why has it taken so long for you to raise that alarm?....meanwhile I'm still disconnected on my other modem, loosing work and study time and incurring extra costs from data that I gave to get from another service provider. Get your act together Telkom.