CS
CHANTAL S

1 reviews | Active since Dec 2011

05 Sept 2016, 09:09

Incorrect Billing "Termination Penalty"

<p>After receiving my September invoice Telkom has taken it upon themselves to charge me a termination fee of R1656.00 for nothing. Nobody can assist me now, I will have to wait 72 hours for the case to be attened to. ***? I called and logged a dispute online but nothing yet. Their call centre sucks no thanks to Siphiwe Hnongwe and his superior Tremaine who couldn't assist me whatsoever. </p>

0
Replies (2)
Telkom
Telkom's reply05 Sept 2016, 10:30
Official

Thank you for taking our call.


Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.

We really do apologize for any inconvenience caused to you.

Your reference number is: ********** 9

Regards

Telkom Social Media Team

Launa Molapo

Best regards,

Telkom
Telkom's reply05 Sept 2016, 10:31
Official

Hello toxic***

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,