Incorrect Billing (Showmax )

My 1st call to query the billing amount was on the 05/2/2018 - I was quering as to why I was billed for a whole month of Showmax, when I only subscribed on the 28th January 2018, I was told that I should go to the showmax website to check their terms & conditions, which I did, it clearly states the following: The Monthly Fee must be paid by the Subscriber each month in advance and for every month in which the Subscriber remains registered to use the Showmax Service (each such month is referred to as a "Subscription Period"). For this purpose, the monthly periods shall be calculated from the date on which the Subscriber registers for the Showmax Service until the corresponding date in the following month (eg. if you registered on 15 March, the first monthly period will continue until 15 April, and the next monthly period will continue until 15 May and so forth). However, if the Subscriber was given the Free Trial, the monthly period will be calculated from the day after the Free Trial expires and continue until the corresponding day in the following month (notwithstanding that your subscription started at the beginning of the Free Trial period).

However, I was billed from the 1st January 2018 to the 31 January 2018 & 1st February 2018 to 28th February 2018.

Since my 1st call, I did not get any call back & also never receive the reference number for my call as promised the previous day:

2nd call - 06/02/2018 I need to be credited has Telkom billed me incorrectly - they should have billed me from the 28th January to the 28th February. I have been trying to explain this to the customer service consultants & even the team leader Brenda Magubane, who told me that she will phone me back in 5 minutes, after I held on the line for her for more than 45 minutes.

Very poor customer service from Telkom, I am awaiting my credit for the incorrect billing.

I await your response

Very disappointed customer

Roma Ramparsad