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simha L

1 reviews | Active since Mar 2013

21 Oct 2015, 15:18

Incorrect Billing, rude staff and no call back

For anybody wanting to join this network, please don't !! rather go with a proper cellular network that actually works and has customer service. they have messed up my bill since August 2015, continue to do so, and Simangile from the accounts department was never taught manners or how to deal with a customer.<br> <br> rather stick to Vodacom or cell c, at least when you a paying customer they want to retain you and actually assist you. <br> <br> its been 2 days and I am still waiting for a manager to call me to sort this out and Eldrige on the chat asked them to.<br> <br> shows you they don't care<br> <br> stay far away from Telkom mobile as you can !!

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Replies (1)
Telkom
Telkom's reply21 Oct 2015, 15:29
Official
Hello simha2085,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM159524.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media