Incorrect billing - Ref ***7

Good day,<br> <br> sadly I am having another shock on my Telkom bill this month... lets call this the same problem persisting for 3 months now... Telkom ? answers please. as per previous records on number *** you will see that the problem has been persistent with regards to the package. problem number one, I was never notified that is should change my package once m \promo deal\" has ended, second problem I was contacted by a consultant that assisted me with the issue and referred me to a sales consultant, I received and email stating I must choose a package, I rep**** and requested the consultant contact me to explain these packages, not once, not twice, but three emails asking for assistance. still no help and this was in December 2015. Telkom please have this sorted out and ENSURE THAT A CREDIT BE PROCESSED ON MY ACCOUNT before my debit order goes off or I will have to take the legal route due to breach of the consumer act. another problem, I logged the enquiry on Sunday 07.01.16 and was told it takes 72 working hours. well Thursday on and its close to 96 hours, I just spoke to a consultant and she tells me 9 days ! why do these days fluctuate ?"