1 reviews | Active since Nov 2015
Incorrect billing & poor service
I updated my contract in feb and received the device on the 13th of Fe. upon receiving the device I called in to ensure that it was capped to zero. to date that has not been fixed and I keep being billed incorrectly
Good day ceah,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day ceah,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Hi cecilia,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that spend limit has been reduced to 0.00 on the number ***, 10GB Telkom Data x 3 months has been loaded .
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi cecilia,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that spend limit has been reduced to 0.00 on the number ***, 10GB Telkom Data x 3 months has been loaded .
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,