Incorrect billing & poor customer service

<p>I entered into a data contract with Telkom 22 months ago and everything has been going well until a few months ago when I was no longer receiving coverage on my phone, whether I am in a small town or big city, I'd always get an Emergency only sign on my tablet & now they have debited my account with R430.26 when my account is R199 per month & when I call customer services, I am now told it is because of sms's and subscriptions I am subscribed to but how do I get charged for subscriptions when I do not have a call spend on my account???? My contract is strictly for data which I top up when it is depleted. Nkosinathi from customer service was rude and was not knowledgeable at all, I am not impressed with customer services because during the call, you can hear other consultants talking, shouting & laughing in the background. I am appalled with the service and cannot wait for this contract to end because I have no intention of ever going back to Telkom Mobile.</p>