Incorrect Billing, Poor Admin, Misinformation to Credit Bureau

I signed up for a 2 year Telkom Mobile deal in 2014 and had no complaints up to the point where I opted to cancel.

I followed the process by requesting the cancellation in writing only to be told that my contract was 3 years instead of the 2 I signed up for and that I had to pay a cancellation fee to proceed.

So I waited the 3 years out, the last four months of the "3 year contract" I was unemployed and could not pay. When I got a job again, this was first priority. I paid it off in 2016, cancelled all business with them and sent proof of payment to Telkom in 2016, they said they would close my account and clear the R2316.00 which I paid off.

I kept calling them and emailing them every 6 months to do this with no luck, until now this amount shows on my credit record and shows Telkom did not update my credit profile. It still reflects!! 2 YEARS LATER.

Numerous attempts to get a hold of the customer service and billing departments to fix this have been unsuccessful. They kept telling me they will update it but never does.

The packages are great and the quality of the hardware is good but the poor service and continuous errors have made my experience one I would Never recommend to anyone.

Can I please just have my credit profile updated?!