Incorrect Billing on ADSL Line

Good day to you,<br> I have a 4Mbps ADSL line at home.<br> The line/service was cut around middle of February 2016.<br> The service was restored around 1 March 2016.<br> However, since then, the speed on the line has been severely hampered - when I do a speed test on the line I get a download speed of lower than 1Mbps.<br> I have logged numerous calls with Telkom (and even here on HelloPeter) regarding this matter and still the line speed has not been addressed and corrected (656CTK020316 / 18CTK080316 / 644CTK110316 / 78CTK080416) - this issue was corrected on 19 April 2016.<br> Now my allocated data bundles (and additional data bundle which I paid for in February 2016) have also expired without me being able to make use of it at all.<br> I expect the following credits/refunds to be processed against my account:<br> 1) Refund of the line rental for the period mid February 2016 to 19 April 2016<br> 2) Credits/refunds for the allocated data bundles that expired due to the line being down/unusable<br> 3) Credits/refunds for the additional data bundle bought at end-February 2016 that expired due to the line being down/unusable<br> Please let me know when I can expect to receive these credits/refunds on my account?