NN
Nericia N
1 reviews | Active since May 2012
16 Feb 2016, 14:50
Incorrect billing now line suspended!!!
My line has been suspended due to a billing error on your side. This has been confirmed by 2 Team leaders Glenda Tshikudo and Menzi Magubane.<br> Even though it is an error on your side I know have to wait 72 hours for some sort of feedback or resolve.<br> <br> This is unacceptable!!!!!!<br> I can't even escalate as no-one know who the call center manager is or how to contact this person.<br> <br> Your compliants escalation process clearly needs to be relooked!<br> <br> My reference nr is ***5.<br> <br> I would like this issue to be resolved ASAP!
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
16 Feb 2016, 15:20Hello mitchell1,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201403
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201403
Regards
Luleka
Telkom Social Media Team
Telkom's reply16 Feb 2016, 15:20
Official
Hello mitchell1,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201403
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM201403
Regards
Luleka
Telkom Social Media Team