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Ashini N
1 reviews | Active since Oct 2016
09 Jul 2018, 13:55
Incorrect billing not rectified - Annoyed
We took a package deal from Telkom for unlimited home package, and was not supposed to be charged for Telkom to Telkom accounts. We noticed that we have been charged continuously for Telkom accounts, an dour bill continued to grow. We contacted Telkom a few times, and no joy. On 16/05/2018, I spoke to Joy and explained the issue, and she said that she will send the complaint to the relevant department, and someone will contact us. The waiting period was 7 days. It's 2 months later and we have no response from Telkom .... It is so annoying that we take a deal to pay a specific amount every month, but Telkom just deducts whatever they feel ??? Very upset customer....
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Ashini N's updateReviewer Update
31 Oct 2018, 19:56I posted a review on 09 July 2018, and received a reply on 17 July 2018, to advise that "the accounts team will attend and advise accordingly". I was given an Interaction Ref Number .... But THREE AND HALF months later - NO REPLY/RESPONSE ????????????
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Ashini N's update31 Oct 2018, 19:56
Reviewer Update
I posted a review on 09 July 2018, and received a reply on 17 July 2018, to advise that "the accounts team will attend and advise accordingly". I was given an Interaction Ref Number .... But THREE AND HALF months later - NO REPLY/RESPONSE ????????????