INCORRECT BILLING - NO WILLINGNESS TO REFUND ME

I was incorrectly billed by R461.58 on my monthly account for the month of January 2016, I logged a call on 10 February 2016 for this to be rectified, but nothing happened until i called the callcentre again on the 25th of February, i was sent from pillar to post ...and eventually when I got a call back to resolve my queiry it was incorrectly handled as they called a number i hadn't asked them to call me on, i missed the call i then got an sms informing me that they are aware of the incorrectly billed amount of R349.00 which was not the the amount that reflected on the invoice.<br> <br> I also wasn't happy with their conclusion because the amount is due for a debit order and is completely throwing me out of budget and i did report this again on the 26th February and have emails to prove that wanted them to fix the amount to be debited instead of taking my money and telling me when they will pay it back without my permission, i pay my telkom accounts and i am flabbagusted by by billing and unwillingness to help me from their staff and also informing me that the deparment that deals with faults can not be reached.<br> <br> i need to use my money this month not when Telkom wants me to. CASE ***1