Incorrect billing & No service

Good day<br> 1. I moved on 13 March 2015. I requested the line to be moved on 2 February ***061A & ***A via the internet as on the bill I receive it states that if I do it on the internet it will be free of charge. When I moved Telkom never arrived. I called the call centre to find out why. They advised they not sure and will arrange for it to be moved. As it was not my fault it was not done. I then received my bill where Telkom has now charged me R543.00 for moving the line. This is not my fault that this was not done correctly. It is now almost end June and still this amount has not been credited to my account. I have called on 2 occasions to have this looked into and yet nothing has been done. I also sat without service for a week because no one at Telkom came to move my line as I had requested and made sure it was within the 21 days. I should be credited for that week as well. <br> 2. I am moved living in the new place for 3 months yet my address has still not been changed on my account.<br> <br> I am absolutely appalled at this service and can not believe it is so difficult for this to be sorted out when I have reference numbers and dates.<br> <br> Regards<br> Jillian