CN
Chris N

1 reviews | Active since Aug 2011

12 Jan 2016, 12:48

Incorrect Billing no Invoice either post or e-mail

Telkom Mobile SUCS<br> I have had numerous issues since moving to Telkom mobile.<br> I do not get an account statement, help via the call centre is useless and very time a new reference is created and old reference numbers closed without addressing complaints.<br> I was overcharged and money deducted from account I was promised a reimbur*****t within a number of days no reimbur*****t.<br> The call centre promised that they will get back to me, nothing.<br> Worst service ever, if Telkom cannot fix the accounts they can close down will stop accounts as soon as possible. have a total of 6 contracts with Telkom Mobil never again.

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Replies (1)
Telkom
Telkom's reply12 Jan 2016, 14:21
Official
Hello strond,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM186457

Regards
Luleka
Telkom Social Media Team

Best regards,