Incorrect Billing / NO Feedback

Item: Telkom
Rating: 2
Author: Talitha S

I app**** for a contract - R379 business with a Samsung A5 and 5g data only. <br> <br> Its been a mess from the beginning, from being allocated an incorrect contract / Package to then being charged for it monthly as well as cancellation fees of over R4500 / pleading for months to get a refund for incorrect charges and fees and cancellation fees which was not my mistake. I dont know who to speak to anymore - no one is helping me<br> <br>

Helpful (0)

Replies (1)

Telkom's replyOfficial

11 Jan 2016, 15:40

Hello TalithaSeddon,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM185901

Regards
Luleka
Telkom Social Media Team

Best regards,

Telkom's reply11 Jan 2016, 15:40

Official

Best regards,

Incorrect Billing / NO Feedback

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