Incorrect billing month after month. . . .

<p>Ive battling since June 2016 to downgrade my 10mb uncapped package with Tekom to a 4mb uncapped package. As I could n't come right I decided to go to the Telkom store in the Garden Route Mall, George. The consultant that assisted me was Xoliasa.</p> <p>At this point in time I was going to cancel my agreement with Telkom as I was on a month to month agreement. This took place in August, please look on your system when the migration was activated. Xolani convinced me to "migrate" to a new 2mb uncapped pacakge @ R 600 per month.</p> <p>The new 2 mb uncapped line kicked in Aug and I'm still being billed for a 10mb line. I've called in every month when i recieve my invoice as im still being billed for a 10mb line. I spoke to two of your consultants since, one being a superviser as well that said they would sort his out as they can see on the old/new system that I signed up on a 2mb line however the billing appears to be for a 10mb line. Both times I've been told to pay the full amount as they would arrange for a credit to be passed.</p> <p>It's now mid November and I just received the latest invoice, again for a 10mb line. I have had it following up, I have called in multiple times and every time it seems to be a whole new process. Nobody has answers as to why I haven't been credited.</p> <p>My last converasation was with a superviser called David Stellenberg, he was going look into the sotuation and get back to me. As expected, its beem two days since. I also went in to the store to take it further with Xolisa and he has no idea whats gone wrong. Apprantly ive migrated to a new system and he now does not have access to this system.</p> <p>Please cancel my subscription with immidiate effect. I will seek legal advice with regards to the credits that have not been passed to my account after numerous calls and emails to rectify the incorrect billing.</p> <p>Very disappointed experience as ive been with telkom for a many years now.</p>