AT
Ashley T
1 reviews | Active since Oct 2012
11 May 2016, 12:42
Incorrect billing issues still not resolved
<p>Incorrect billing issues still not resolved</p> <p style="color: #555555;">Good day </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I am extremely upset as my telkom billing issue has been going on since Jan 2016, Shazia from Telkom promised to sms me the correct amount for me to pay and I am still waiting for the in formation.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Regards</p> <p style="color: #555555;">Mrs T Govender</p> <p style="color: #555555;">***</p>
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Ashley T's updateReviewer Update
13 May 2016, 08:55Good day
Please could Telkom sort out my billing issue which has been going on from January, let me explain once again as the billing dept. honestly do not understand the issue.
I only have a voice and ADSL line with Telkom, my data package has always been with MWEB, which we confirmed with the following Telkom consultant's.
Nicole ref no. ***8, ***A
Zintle ref no. ***
Reshmika ref no. ***2
Zakia ref no. ***A
Loretto ref no. ***5
Please note I have never ever used Telkom for data, meaning that I have always been with MWEB.
Please sort this matter out as soon as possible as this has been going on since January as I have mentioned above.
The issue is with Telkom and Telkom has handed my account over to attorney's for collection, which is incorrect as Telkom billed me incorrectly. As per the proof/ref no's above.
I will be taking this up with my lawyers and this can course me to have a bad credit record.
Please note that according to Telkom our voice line charge is R165.79 and our ADSL is R144.74 which is a monthly total of R310.53, and if you add these amounts up from Dec 2015 when we took out the contract, which should be R1552.65 - R700 that I paid on the 1st of Dec 2015 = so the final amount due by me would be R852.65, up to the end of April 2016
Regards
Tammy Govender
Cell no. ***
AT
Ashley T's update13 May 2016, 08:55
Reviewer Update
Good day
Please could Telkom sort out my billing issue which has been going on from January, let me explain once again as the billing dept. honestly do not understand the issue.
I only have a voice and ADSL line with Telkom, my data package has always been with MWEB, which we confirmed with the following Telkom consultant's.
Nicole ref no. ***8, ***A
Zintle ref no. ***
Reshmika ref no. ***2
Zakia ref no. ***A
Loretto ref no. ***5
Please note I have never ever used Telkom for data, meaning that I have always been with MWEB.
Please sort this matter out as soon as possible as this has been going on since January as I have mentioned above.
The issue is with Telkom and Telkom has handed my account over to attorney's for collection, which is incorrect as Telkom billed me incorrectly. As per the proof/ref no's above.
I will be taking this up with my lawyers and this can course me to have a bad credit record.
Please note that according to Telkom our voice line charge is R165.79 and our ADSL is R144.74 which is a monthly total of R310.53, and if you add these amounts up from Dec 2015 when we took out the contract, which should be R1552.65 - R700 that I paid on the 1st of Dec 2015 = so the final amount due by me would be R852.65, up to the end of April 2016
Regards
Tammy Govender
Cell no. ***
Telkom's replyOfficial
13 May 2016, 10:42Good day devonthomas100.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply13 May 2016, 10:42
Official
Good day devonthomas100.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
