INCORRECT BILLING INVOICE PROVIDED

Good day,

I'm now sending this message via hellopeter because getting through to the call center is a lost cause,

My payment day for my contract is set for the 1st of every month and i normally pay my account way before the time.

This month I received my invoice stating that I have to pay and additional subscription & once-off charge of R202.70 even though my premium was paid effective 24 November 2018.

I want what ever department to rectify this error and resend my invoice accordingly.

EFT Ref No - ********** ********** 95030

For every hour from tomorrow 7 December 2018 I do not get a response or i will add another complaint on HelloPeter.

I trust that you will find the above in order

Regards

Natasha van der Walt ********** 253