1 reviews | Active since Jun 2016
Incorrect Billing, Incorrect Invoice details.
<p>The only way of getting a response from Telkom is by complaining on hellopeter. After months of incorrect billing, two hellopeter complaints and various email conversations later Telkom eventually 'corrected' the problem and gave me credit, but on the latest invoice I received last week it still shows that I have two unlimited contracts with phones when I only have one of those (the original problem). I queried this on the same email address ********** that was given to me after my first two complaints and on which Telkom technicians communicated well enough with me - but now after a week there is still no reply. On the emails stating that my problem has been resolved, there's a quirky line asking "who're you gonna call?" Well Telkom, at this stage probably a different service provider.</p>
Hello Rudolph_Vtr
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Rudolph_Vtr
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Rudolph_Vtr,
kindly be advised that we tried contacting you with no luck,
Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.
Regards
Launa
Telkom Social Media Team.
Best regards,
Hi Rudolph_Vtr,
kindly be advised that we tried contacting you with no luck,
Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.
Regards
Launa
Telkom Social Media Team.
Best regards,
Launa, how did you try to contact me? Please give details; on which number or email address? It will be very dissapointing if you cannot supply me with these details as this is not the first time that Telkom implies that they tried to contact me 'with no luck'. I on the other hand have repeatedly tried to contacty you with 'no luck', i can supply you with the emails. I await your urgent reply.
Launa, how did you try to contact me? Please give details; on which number or email address? It will be very dissapointing if you cannot supply me with these details as this is not the first time that Telkom implies that they tried to contact me 'with no luck'. I on the other hand have repeatedly tried to contacty you with 'no luck', i can supply you with the emails. I await your urgent reply.
And just as a side note- if your Team correctly adjusted my information as per the original complaints, I would not have needed to contact you again.
And just as a side note- if your Team correctly adjusted my information as per the original complaints, I would not have needed to contact you again.
