PT
Peter T
1 reviews | Active since May 2010
19 Aug 2016, 08:19
Incorrect Billing FTTH
<p>Ref ********** 3 (27July2016)<br />Ph: ********** 077</p> <p>incorrect billing FTTH</p> <p>Telkom sales person signed up new contracts in our area. I signed a contract with terms and discounts. Telkom billing has failed to pass the discounts onto in their last two months invoices. I had requested for the ADSL Faster to be disconnected two months ago as I now have FTTH, this has not been done and have been charged for two months. I keep phoning accounts with no resolve.</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
22 Aug 2016, 07:17Hello PeterHT
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply22 Aug 2016, 07:17
Official
Hello PeterHT
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
12 Sept 2016, 11:40Hi Peter
Your September account does reflect the credits for the adsl. Please check your invoice No 609B***U, which was pronted on the 9th.
This response serves as confirmation that your query has been resolved and closed.
Have a gr8 day!
Regards
Hilary
Best regards,
Telkom's reply12 Sept 2016, 11:40
Official
Hi Peter
Your September account does reflect the credits for the adsl. Please check your invoice No 609B***U, which was pronted on the 9th.
This response serves as confirmation that your query has been resolved and closed.
Have a gr8 day!
Regards
Hilary
Best regards,