1 reviews | Active since Sept 2015
Incorrect Billing for months and cutting my line!!
Hi Guys, I am still being billed incorrectly and my line has been suspended I have 4 contracts with 8ta mobile as per my other disputes logged and faults and account changes, I dont understand how you are still billing me incorrectly!! R49 from my spending limit every month for data that I never use or requested as my contract has over enough, after calling in to the call centre every month asking to please not bill me R49 again every month same story R49x12 R588 that's over for 1year ONLY!! NOBODY at Telkom seems to resolve this matter for me maybe I should just let cell c buy my contract's! so many Case numbers the most recent one is as follows :***3. I also been billed R600 extra and a R500 I have made a payment of what is supposed to went off R4320 still being told I need to wait 72hrs for the line to be reconnected so frustrating:( <br> <br> Please can you credit this amount on my account, I have not been paying the difference and now the account is in arrears please correct this going forward otherwise I am just going to keep logging disputes. <br> <br> Thank you<br>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Billing Team.
Your reference number is SM130534.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Billing Team.
Your reference number is SM130534.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
