1 reviews | Active since May 2016

14 Mar 2017, 20:52

Incorrect billing for cancelled services

<p>In December 2010 I cancelled my phone line ********** and the assopciated ADSL services as we moved from Cape Town to Johannesburg. Late 2016 TELKOM out of the blue wants to start billing for ADSL services on that line again. The matter was reported and reference number ********** 78A was obtained. By january 2017 nothing had happened and the matter was reported again, this time reference number ********** 3 was obtained. Four weeks later I receive a demand from Blaake and Associates for paymment.</p>

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Replies (1)
Telkom
Telkom's reply15 Mar 2017, 15:15
Official

Hello eckart-zollner

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,