Incorrect billing-Extra charges.

Just a brief background, I took a contract a while back( Hauwei Wifi router and 10GB of data-SmartBroadband) whereby i am paying R185. I was then contacted by Mondo/Telkom for an upgrade to my existing contract. I was under the impression that i will continue with one contract- with an extended contract period and more data however the agent signed me up for two more new contracts on top of what i have meaning i currently have 3 telkom data sim cards and 3 active contracts. when i got the two new sim cards i made contact with you right away to understand the reason behind that and to cancel both those contracts. I later got a call from a Telkom agent regarding my cancellation whereby he advised me that he will process the cancellation of one sim card that cost R139 ( FreeMe 1.5 gb TopUp deal) and leave the one for R199 (80GB LTE wireless TopUp) on the term that i wont be charged for it for the next three months as a safe offer and that i can start paying for it after the 3 free months offered. In a nutshell i was going to pay only R185 however making use of the 10GB and 80GB sim card data.

In November I received my Telkom invoice and all those 3 sim cards charges are included, amounting to the charge of R483 to be debited on the 25th of November. This wasn't part of the agreement and I was not happy at all. I made contact with Telkom again regarding the charges on the invoice and Hlengiwe Qaqamba rep**** to my email on the 21st of November and she advised me that -The services for FreeMe 1.5GB TopUp Deal *** were ceased 2022/11/16 and charges reversed. The old contract SmartBroadband 10GB Wireless TopUp Deal has also been ceased with immediate effect and charges reversed. The outstanding amount on the account is R199 for the new contract 80GB LTE Wireless TopUp Deal.

The 25th of November a debit order went through and i was charged R384 which was an incorrect amount. I then sent yet another email to Hlengiwe Qaqamba and asked her to assist with this as the matter is still not resolved. She rep**** back and advised me that the amount of R384.00 was debited because it was already set on the system for the debit order and that the account is however on credit for R185 since I was only owing R199. She further asked me if I would like a b refund of R185 or if it should cover the next invoice. i opted that the R185 be there to cover my next December bill. i was happy with that arrangement because i felt that my query was finally resolved after the back and forth i had with you since October but little did i know that all that was a lie.

i have received a December invoice and an sms yesterday stating that a debit order of R358 will be debited this month. What for? I really have no energy in me to fight with you guys so please do the right thing for once and correct my account. I cant carry on paying for data that i am not getting nor using. please get this fixed and make sure that i don't get debited that incorrect amount anymore