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NISHARA N

1 reviews | Active since May 2014

14 Jan 2016, 08:03

INCORRECT BILLING DUE TO LINES SWITCHED BY TELKOM

Kindly refer to my complaint on Hello Peter dated 13/11/15. I have clearly stated the amounts that I have been incorrectly billed with in Sept and Oct when Telkom had switched our lines. R173.66 (excl vat) for September and R331.61 (excl vat) for October'15. The amount brought forward in my December bill for R150.05 is not for my account. This belongs to the period Telkom had switched my lines with another and I was incorrectly billed for the calls. I have being trying to get Telkom to rectify their mistake from OCT. This account is for Telephone number ***. Kindly sort this out ASAP. Reference number SM163981

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Replies (1)
Telkom
Telkom's reply14 Jan 2016, 10:31
Official
Hello UNI@1,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM163981 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
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