INCORRECT BILLING DUE TO LINES SWITCH BY TELKOM

Kindly refer to reference number SM163981. I have received an email from Celiwe (OPS Specialist) on 17/11/15 advising that they are currently liaising with the technical section to get the number that was crossed with mine so that the correct billing could be done and will provide feedback shortly. Thank you for this email. However today is 04/12/15 and I have not received any feedback. Please advise on the status of the query and when will the account be corrected. I have also forwarded an email to [Email Removed] with the telephone number that was switched with my line hoping this will help to speed up the process. <br> <br> Please provide feedback via email.<br> <br>