Incorrect Billing due to Incorrect Sales Order

Telkom has added a new package to my home account which was not requested by me or utilised by me. I have been requesting the removal of this package from telkom but their staff comprises of total ***********s (mainly Richolan Perumal). After explaining the entire problem and looking for direction and assistance to resolve this matter, I have been informed that their system is down and no assistance can be given, What a useless and worthless staff member, (Richolan Perumal) that cannot log a fault or problem (aka ,write down the details of the complaint) and address this later when the system is operational...or ...it would appear that he (Richolan Perumal) loves to sit around and does nothing....awesome service.

Mr Denzil Naidoo, you have staff (Richolan Perumal) that is ****y,full of attitude, and a poor representative of any service delivery and service resolution to a customer...

Telkom, can i have a competent person remove a sales service from my account that 1. I did not ask for 2. I never received 3. I never used

I refuse to pay any accounts that is issued by telkom as this is incorrect and charges for a service that i have never received.