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Belinda L

1 reviews | Active since Feb 2011

16 Oct 2019, 12:37

INCORRECT BILLING!! DSL SUBSCRIPTION HAS BEEN CANCELLED!! FIX THIS!!

On 28/08/2019, I requested a cancellation of my DSL subscription with Telkom ONLY, effective on 28/09/2019. I received confirmation of my request via email from Telkom, as well as a telephone from Bongani from Telkom, confirming my instruction. I have now received an invoice from Telkom billing me for DSL subscription. I just got off the phone with Josh from Telkom (***) and he confirmed that he just did a manual cancellation. He has put through a request to Accounts to credit the DSL subscription charge, as the instruction to cancel was done timeously and this charge was incorrectly billed to me. Please rectify this account and send me confirmation/revised invoice of the actual amount payable, which excludes the DSL subscription which I have cancelled. Your urgent attention to this matter is awaited. Regards.

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Belinda L's update17 Oct 2019, 12:43
Reviewer Update
Telkom why did you disconnect my voice service?????!!!! My instruction was to cancel the DSL subscription ONLY!!!! Please restore my telephone voice service with immediate effect, as I never instructed any cancellation thereof. Please refer to all my telephone calls since 28th August 2019 with yourselves regarding this matter. Particularly refer to my telephone conversation with Josh yesterday, wherein I overstressed the fact that ONLY the DSL was cancelled and not the voice service. Furthermore, reverse the DSL charge that you debited on the recent invoice, as the instruction was to cancel the DSL subscription effective 28th September 2019!! I need to you contact me URGENTLY on my cell phone to discuss this!!! Your conduct and unilateral decisions are blatant incompetence at this point. I await your phone call this morning to resolve this!!!