Incorrect Billing, Debiting at the wrong time and Roaming not activated

<p>Here we are again, Telkom Mobile has a serious problem with debit orders. Every third motnh i find myself have to fight with the company. All they have to do is debit the money at the end of the month as per agreement. But because their system fails I have to go through the pain and the stress of finding out why is money whisch seem to be incorrect is going off from my account, today alone I have spoken to three people who has no clue on how they can help.</p> <p>In August I requested roaming on my line and I assumed that it will be sorted or communicated with me if they cant activate it at least, Upon my arrival in West Africa I discovered that roaming was not activated, which means I have missed all the important business calls on my mobile.</p> <p>The contarct that I have signed for, the debit orders and the invoice amount don't match. Last motnh I called the call center and I was told on R400 was due on my account but they have debited almoxt R 1300. The store asked me to call the billing department but there were other customers complaining as well on the phone.</p> <p> </p> <p>Upon asking for help now I was told that the process takes up to 9 days to resolve but I know when you bring the issues here i wll get a call within a day. I can not wait to end my contracts with Telkom and I wish my company does the same so they can feel the frustration that we go through as customers</p>