Incorrect Billing

I am disputing the penalty fee charged on my account. When I app**** for the contract I provided the consultant with my banking details for debit orders which is the same bank account I receive my salary from. On February which was the 1st debit order date, Telkom tried to debit from the incorrect account and there were no funds as I was not expecting any debit oder to go off on that account. When I noticed that they were trying to deduct, I made a direct payment using the link, that was the 1st of March. In April my account was debited with R202 extra. Since last week I've e been contacting your contact center explaining myself all over again to every consultant I interact with getting all sorts of promises that the issue will be resolved within 48 hours, 5 hours, 24 hours you name it. I was even issued a case number which was closed the following day and when I called in to follow up I was told that it was incorrectly logged. This morning I sent an email to one of the the Team Leaders and no reply or acknowledgement. Please assist me into getting this resolved I am tired of explaining myself.

It's not my fault that your consultants cannot capture accurate information on your system. I've asked several times that you must listen to the recording of the call and refund me.