incorrect billing date\*********** team leaders

I have been nothing but a loyal customer for Telkom mobile for a little over 5 years, and the service I have received over the past few days has been appalling to say the least,

Every time I escalate my query and request to speak to a supervisor I am told you guys are busy or not available, I have been promised numerous occasions that I would be called back and nothing happens,

Your reply to my request has left a sour taste in my mouth and it’s not expected of a leader and its unacceptable , “even if I come to the phone , nothing will change, it’s in his contract and this happens to every customer”

I have an arrangement with Telkom to debit my account on the 20th of each month, my debit order for January has been scheduled to go off on the 19th and I’m told this is how the system operates when a debit order date falls on a weekend,

I cannot accept THIS explanation because in the 3+ years I have had my contract with Telkom mobile, there has been instances where my debit order date fell on a weekend and you guys debited the following Monday and not the day before

See below examples

20th November 2016 fell on a Sunday and Telkom mobile debited my account on the 21st 20th may 2017 fell on a Saturday Telkom mobile debited on Monday the 22nd 20th august 2017 fell on a Sunday Telkom mobile debited my account on the 21st

I need this to be resolved as soon as possible because I am not paying any penalty fees to Telkom mobile or my bank And i cannot afford for my credit score to be affected because of this

I am expecting feedback before close of business today. Please advise if you are not able to help so I can escalate this to your line manager