Incorrect Billing by Telkom

Good day

1. I’m writing this with a very heavy heart regarding the treatment I’ve been receiving from Telkom.

I have a contract with Telkom that includes two Phones and a Router, and I get one monthly statement for all these devices. Since last year I have been debited an additional amount of R100 on my account for “Data Bonus Bundle” on my router (SmartBroadband Wireless 10GB), something I have not approved off and I’ve been trying to cancel it without any luck. For the month of march that R100 the increased to R500, so this month my Bill had an amount of R500 added to it, without any explanation. And that data didn’t even reflect on my balance. When I called Telkom to enquire about this, I’m told that I have purchased additional data to that amount of R500, and those purchases were made either late at night or in the early mornings; and by that time, I’m asleep and I turn off my router when I go to sleep.

May you please assist me in stopping this deduction and to recoup the R500 that was deducted on my account this past month.

This is the reference number that I have received from Telkom last week, and even now no one has given me feedback. Reference Number: ********** 6 My Account no: ********** 37

2. The second issue I have with Telkom is with regards to the address on the monthly invoice statement I receive. Its written 90 Johnson Street, Pretoria, Sunnyside, 0002; I don’t know this address and I have never stayed in that area at all. I’ve been calling Telkom every month regarding this as well, without any luck.

Kind regards Thabo Letsoalo ********** ********** 646