NM
Nomsa M

1 reviews | Active since Jul 2014

07 Dec 2020, 10:57

Incorrect Billing by Telkom

They don't deserve even 1 star, from inception of this contract with Telkom I've had nothing but headaches. I wondered why i was paying so much for a mere 1phone 7, their billing system sucks you go to the branch same terrible service. The call center is even worse agents always so uninterested, had asked to be debited obviously because its convenient but 3 months into the contract they still had incorrect details after calling them so many times to give correct account number, sent email even went to the branch to update the details. When i saw they were failing took it upon myself to personally go to a Woolworths store to pay ( what a nuisance tiresome c**** but had to) for 24 months this account was paid at a retail store not once did they call to say they are trying to debit and the debit was not going through, account was paid every month but they were still charging rejection fee on the incorrect account that they captured how on earth was that my problem someone enlighten me. Telkom is nothing but a **** Icasa needs to investigate them they can't be robbing us of our hard earned cash they lure you with their reasonable deals knowing they will overcharge elsewhere.

I'm furious i will not let this slide have all twitter conversations and emails that I have tried to rectify this why were they still billing me this stupid rejection fee when i have never paid by debit order. why must I pay for your incompetency WHY WHY WHY get people that know how to do the work. Everyone i know complains about TELKOM don't know what possessed me to even take up a contract with this useless service provider. Contract has ended but no they still billing what nonsense is this?

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