INCORRECT BILLING

Dealing with you (Telkom )has been my worst nightmare ever, the journey hasn't been a pleasant one and I honestly regret ever signing a contract with you. Your service is pathetic and very much draining to deal with. I have complaint about a debit order of R384 that went through my account in November instead of R199 and I was told that it was because it was already sent/ loaded on the system and that it will be corrected. An arrangement was made to have the extra charge of R185 cover the next December bill, so that you don't have to go through the process of doing a refund. I was so sure that the worst was over and that the account issue has been resolved, December you went to my account and debited the amount of R384 again instead of R199. It seems like you are not prepared to do right by me.

CAN I HAVE A REFUND OF THE EXTRA CHARGES YOU HAVE DEBITED FROM MY ACCOUNT FOR THE PAST TWO MONTHS (R185 NOVEMBER & R185 DECEMBER) ASAP.