incorrect billing and worst service anyone can ask for.

Telkom has got to be the worst when it comes to billing and network in general. i had a problem with my back and the debit order rejected. i then made a manual payment prior to them raising a bill. a week later they double debit me and also add a penalty, forgetting that i have actually made a manual payment to cover the unpaid premium. i call the call centre the guy tells me to hold the line, then comes back and says he sees my issue but that i need to call another department and explain to them the same thing. he then later says he will log a refund for me and that i should wait. mind you, i am a single mom, the sole bread winner for my family, why do i have to wait for them to return my money when i paid it to them prior to being debited? he says that if i reverse the incorrect debit order then they will charge me another penalty for a fault they made. what in the name of god is that? i hate Telkom with a passion. their service is diabolical. cannot wait to leave them.