Incorrect billing and poor service

On 8 August 2021, my telkom data contract expired. I went into Telkom Adderley street, and spoke to Akeelah, to cancel this contract as well as the contract from the other number that I had for my wife. She has subsequently only cancelled the contract that I had for my wife's phone and not the Data contract. On Monday, I enquired at the same store and was informed that she has moved to Vangate Mall. The gentleman I spoke to informed me not to use the data and he will rectify the account by logging a dispute. On the 14th of September 2021 @ 09h33, I received a sms informing me that the fault reference ***0 has been closed. On 15 September 2021, a debit order for an amount including the Data contract was deducted. Upon contacting the billing department, the Lady, Zama, tried to convince me that this was correct. Why I am made to pay for the mistake of others is beyond me. I asked the Zama, if I can reverse the debit order and pay the amount due in a store? Her reply is that it would cost them charges. It is okay for me to be out of pocket due to their error, but not for them to be out of pocket.

I would appreciate it if telkom could contact me in order to settle this asap.

Regards

Marlon D. Issel