Incorrect billing and overcharging ect ect ect

<p>On 24 APRIL 2017 I app**** for Telkoms promotion : R799 per month for 24 months which includes installation, uncapped ADSL, 10 Mbps, modem and wi-fi extender.</p> <p> </p> <p>Due to not stock................Telkom installed on 26 JUNE 2017. No wi-fi extender. After calling the call centre I was advised to call my closest Telkom (this been Telkom Walmer Park Shopping Centre) and ask them to post me the wi-fi extender. Which they did.</p> <p> </p> <p>Yesterday, 26 JULY 2017 I received my 1st bill from Telkom. </p> <p> </p> <p>There are A FEW PROBLEMS :</p> <p>1) I was charged R350 for the wi-fi extender. I confirmed today with SALES that when I placed my order on 24 APRIL 2017 the wi-fi extender WAS FREE with that specific promotion. ????????????????????????????????????????????????????</p> <p> </p> <p>2) JUNE 2017 bill should be PRO RATE of R799 inclusive of VAT, not excluding VAT where I am still billed for it per invoice. (also confirmed by SALES)</p> <p> </p> <p>3) JULY 2017 bill should be R799 inclusive of VAT, not excluding VAT where I am still billed for it per invoice. (also confirmed by SALES)</p> <p>Please can someone investigate and contact me urgently!!!!</p>