Incorrect billing and no help from Telkom call centre

Its been 2 weeks now no help, logged case number ********** 6 and after 72 hours was told there is not enough details on the case number and was told to log a new one, I logged a new case number ********** 0 after 5 days still its not resolved. spoke to Bongani Jonas who couldnt help me and told me to hold for the supervisor Charmain and I was on hold for an hour and the supervisor just refused to come to the phone.