Incorrect billing and incorrect contract

<p>On the 10th of April 2017 I renewed my contract with Telkom and was assisted by Mmamoitlisi Cecilia Mokoatle at the Clear Water Branch. Initially was looking for Sony which was R159 per month but there was no stock. I took the contract for Nova R299 per month for 1 GIG and unlimted whatsup and SMS. I have specially requested that the contract be exact what I requested and was assured by the consultant and had a TELKOM magazine at the time the contract was signed. I requested that no extra fees be added as I did not want to pay anything extra than R299.</p> <p>To my suprise on the 25th of May TELKOM deducted an amount of R1311.30. I made a phone call to Telkom on teh 29/05/2017 and spoke to Lindiwe who indicated that the contract I had for NOVA was not what I initially requested Mmamoitlisi but it was for 2GIG -R379 and had a 500 data added to my contract.</p> <p>I informed her that it was a wrong contract and NOT what I have asked Mmamoitlisi to do, she must have made an error and wanted the contract to be corrected to be what I initially requested TELKOM to do.</p> <p>She gave me a case number ********** 4</p> <p>For the data of 500 she gave me a case number of ********** 5.</p> <p>Later I received a call from Thelma who informed me that the billing department will be able to assist me and I informed Thelma that I need this error made by Mmamoitlisi to be corrected immediately.</p> <p>I sent Mmamoitlisi an e-mail ********** requesting her to correct an error she had made with the contract I opened with her on the 10th of April 2017</p> <p>She responded via an e-mail and stated: "Please note that a case has been logged and is being attended to rectify the error.. your case no is ********** 4.. "</p> <p>Now in June I have noted through the debot order that the error was never corrected and made another call to Telkom on the 27/06/2017 and spoke to Thembi. I requested for an e-mail adress to adress this issue and report to management and she gave me an incorrect e-mail adress and when I sent an e-mail it came back as the wrong adress. The e-mail she provided ********** <p>I really unhappy with the service I received from TELKOM and I want this error made by their consultant be resolved and be refunded my MONEY deducted from my account with immediate effect.</p> <p> </p>