1 reviews | Active since Jun 2015
Incorrect billing and incorrect contract
<p>This is the 4th complaint with regatrds to the bridge of contract done by Telkom. They continoulsy bill me incorrectly and my request was never honoured. They will respond on hello peter stating that someone is attending to the query and knowing that they do absolutely nothing. I have lodged the complaint last month and the other month and the problem has never been adressed up to now.</p> <p> </p>
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
That is what you always say and do nothing after the response.Last time same thing was said that the matter is escalated and the feedback will follow. Up to now I am still waiting for the feedback and yet my account is being ****** in the meantime while waiting for the response. The one thing I need is to correct my contract and offer me waht I initially requested and NOT what you thing I want. I need the contract for the NOVA to be corrected that is all I need, NOTHING MORE
I took a contract of R299 for 1GIG monthly and free whats up for 24 months THAT IS ALL I SIGNED FOR nothing more so I want refund for all the incorrect billings as I feel I hagve been ****** in DAYLIGHT
That is what you always say and do nothing after the response.Last time same thing was said that the matter is escalated and the feedback will follow. Up to now I am still waiting for the feedback and yet my account is being ****** in the meantime while waiting for the response. The one thing I need is to correct my contract and offer me waht I initially requested and NOT what you thing I want. I need the contract for the NOVA to be corrected that is all I need, NOTHING MORE
I took a contract of R299 for 1GIG monthly and free whats up for 24 months THAT IS ALL I SIGNED FOR nothing more so I want refund for all the incorrect billings as I feel I hagve been ****** in DAYLIGHT