Incorrect billing and incompetence at highest level

<p>Hi Telkom,</p> <p> </p> <p>Kindly refer to case Reference number: SM209252 and refund the cancellation fee of R2016.67 that you have deducted from my bank acccount today, with immediate effect.</p> <p> </p> <p>If this case is not attended to as soon as possible then is time I take a much further steps in addressing how unfair telkom has treated me in this case, alot of my time and also money have been wasted. All for the incompetence of certain staff members at Telkom.</p> <p> </p> <p>I purchased one phone and the consultant activated two contract lines under my name.</p> <p>I logged thie issue with telkom and it took sometime to deactivate the wrong number but now you have charged my R2016.67 for cancellation fee. Do I owe you any cancellation fee?</p> <p> </p> <p>Your urgent response will be highly appreciated.</p> <p> </p> <p>Gabriel</p> <p>Telkom Cellphone number: ***</p> <p> </p>