INCORRECT BILLING AND FILTHY ATTITUDE
I have had to call in to your pathetic call centre numerous times to try and sort out my billing yet to this date no one can assist me with anything your call centre agents can never give me a straight answer yet feel the need to have a ****py attitude and even slam the phone down on me! I am so sick to death of Telkom and your ****py customer service!!!
I have taken Fibre out with Vumatel/Telkom and Telkom has royally managed to mess my account up from day 1! The debit order which was loaded incorrectly never went off so on the 9th August i went in to a Woolworths to pay the outstanding premium then on the 31st August Telkom debited my account for R2000.00 (my maximum debit order amount which i unfortunately put on the application) even though my premium was paid up to date when we called in to log a dispute everything was logged and then a lady who was UNBELIEVABLY rude called me was not willing to assist me and so rude - I have the date and time of the call as well as the number she called from so you can pull the voice recording - called me and did not assist rather just slammed the phone down and cancelled my debit order without instruction to do so!!! I then had to call in to reinstate the debit order which was done but I was still waiting for my credit to be confirmed for the extra amount paid. Then on the 10th September i received another invoice saying that another payment was made and I now have even more credit when i called in this morning and spoke to Clarisha (another lovely rude consultant at Telkom) she could not even assist me with my queries all I managed to get from her was my monthly premium and that the additional payment made on the 5th September was from a Nedbank account (not my account) - yet again she could not confirm that my credit will be sorted and I had to remind her as well that I am the client and it is not my mess up rather Telkom's
It would be REALLY REALLY nice if someone that has customer service contacts me regarding my account!!! Telkom is really the absolute RUDEST call centre I have ever come across yet you call centre agents are constantly calling and selling your products but you cannot even service your clients properly!! Sort your accounts department out!!!!