Incorrect Billing and extremely rude consultants

Please refer to my telephonic conversation with your 2 consultants – Katlego and Fortunate.

Conversation 1 with Fortunate – 04/06/2018 – 09:50

Conversation 2 with Katlego and Fortunate 05/06/2018 – 13:40

Your consultants are extremely unprofessional, rude, unknowledgeable and incapable of doing their jobs properly.

I had initially called in on 04/06/2018 regarding the incorrect amount on my May statement. I was suddenly double billed for my subscription and for my VAS on my 13 month old contract. I spoke to Fortunate who was very rude and unhelpful and kept placing me on hold to speak to his Team Leader. After he continuously argued with me and giving me incorrect information, he finally realized that Telkom did incorrectly bill me. He then logged a case with Ref no. ********** 4.

I then received an email on 05/06/2018 with a different case no. stating that the Case is resolved. I called in to Telkom to enquire about this. I spoke to another extremely rude, unhelpful consultant named Katlego. He could not give me any information as to why the case was resolved, I requested to speak to Fortunate who was dealing with my case initially.

Once Fortunate was put on the phone, he gave me total incorrect, absurd information. He insisted that I opened a new contract in May 2018 and that the case which was resolved was for the activation on the new line. He told me to go to the Police Station and make an affidavit to state that I have not opened a new contract. That is a very serious statement to make without any investigation into this. He then indecently gave the phone back to Katlego who told me that Fortunate gave me incorrect information. I have gone back and forth with these highly *********** consultants who gave me all kinds of misleading information and still the issue has not been rectified.

Please let somebody competent from Telkom resolve this issue. Your consultants do not know what they are doing, they have no customer service or problem solving s****s, they do not understand

their own jobs. Telkom needs to get rid of people like these who bring down their reputation and cause them to lose customers.