TM
Tshegofatso M
1 reviews | Active since Jun 2012
07 Dec 2015, 13:58
Incorrect billing and delayed loading of benefits
Following my previous report on the company, nothing has been done, no calls and no follow ups were made on my contracts. I actually need help with closing/ terminating both my cellphone and wifi contracts because I can no longer deal with the appalling service.<br> <br> I have received nothing but a cell phone that has not been ported to date and a wifi router that does not get data loaded on time.
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Telkom's replyOfficial
07 Dec 2015, 15:49Hello Tshegofatso92,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175659
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175659
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 15:49
Official
Hello Tshegofatso92,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175659
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175659
Regards
Narriman
Telkom Social Media Team