Incorrect Billing and Data

I am highly disappointed with the incompetence that i have phased with telkom employees.<br> I have two concerns with telkom<br> <br> * On the 4th of april I went to one of the stores in potch and i asked what is an outstanding amount for my data which i need to pay upfront and i was told that i need to pay 1420 and i then made a payment same day at ABSA<br> now when i contact the call centre i was told that for both my cellphone and data i owe 3 grand and i am asking myself how on earth is that possible because.<br> <br> -on the cellphone 1000 something was paid on my cellphone account which includes prorata,that means after that payment i should continue paying R 350 as per the contract.<br> <br> - Then 703 was deducted from my account and i was advised to pay 1420 which i did and paid upfront which simply means for end of april you not supposed to debit 439 for data.<br> <br> Now one awkward thing with my data,how on earth can i use the whole 20 gig night and day surfer from the 1st of may until today 3rd may i need an explanation as a matter of urgency.