Incorrect billing and data
<p>In Feb I took the Feb big deal which was a mifi contract with 5gb day time data and 10gb nightsurfer for R150. My March bill was R650. When analysing the bill further I used less then 5gb daytime and less then 10 gb nightsurfer. I logged numerous calls and finally received an sms saying that I'm being billed for the correct package, with no further explanation.</p>
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Replies (4)
Telkom's replyOfficial
29 Apr 2017, 13:18Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply29 Apr 2017, 13:18
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
03 May 2017, 15:04Good day
Kindly know that our billing team have access your query and be advised that you are currently billed for the correct package - Telkom Mobile Data Volume = 5GB.
For further information, please feel free to contact our call centre 081180
Regards
Thokozani
Telkom Social Media Team
Best regards,
Telkom's reply03 May 2017, 15:04
Official
Good day
Kindly know that our billing team have access your query and be advised that you are currently billed for the correct package - Telkom Mobile Data Volume = 5GB.
For further information, please feel free to contact our call centre 081180
Regards
Thokozani
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
03 May 2017, 15:04Good day
Kindly know that our billing team have access your query and be advised that you are currently billed for the correct package - Telkom Mobile Data Volume = 5GB.
For further information, please feel free to contact our call centre 081180
Regards
Thokozani
Telkom Social Media Team
Best regards,
Telkom's reply03 May 2017, 15:04
Official
Good day
Kindly know that our billing team have access your query and be advised that you are currently billed for the correct package - Telkom Mobile Data Volume = 5GB.
For further information, please feel free to contact our call centre 081180
Regards
Thokozani
Telkom Social Media Team
Best regards,
's updateReviewer Update
15 May 2017, 11:10I'm billed for the correct account from the 3 April but not for March, which is the bill I'm querying!!
Please phone me on my cell to discuss.
's update15 May 2017, 11:10
Reviewer Update
I'm billed for the correct account from the 3 April but not for March, which is the bill I'm querying!!
Please phone me on my cell to discuss.