Incorrect Billing and Cancellation of Fibre Contract

ISSUE 1: On the 4 Nov I gave notice to cancel my 2 year Telkom Broadband contract. This was because fibre was now available in my building. My case number for the cancellation is ***8. Come December my service is still active. I have been to Telkom Gateway and Telkom La Lucia reporting this. I have the following case numbers : ***9, ***8, ***7. According to the Manager at Telkom Gateway, the service is cancelled. this is a billing query. Telkom has been debiting my account for a service I cancelled in November!!! NO ONE IS ABLE TO HELP ME ADDRESS THIS!!!! ISSUE 2: On the 2nd December I signed up for the Telkom Fibre Special. I was told I will receive a between 7-14 days to confirm a time the technician will be in the area. Again I have had to go into Telkom Gateway times over to be told I must wait a further week. Sometimes I got told there was no order in the system! Finally on the 4th of January, after complaining the branch manager at the time managed to located my order on the system, I received a call from Telkom wanting to confirm my address. My order number from Telkom is ***A. An sms was received from Telkom confirming this. As it has been a week with no call, again I went into Telkom Gateway Friday 24th January only to be told the system has cancelled my order! How does a system cancel a contract that was signed with no feedback from Telkom!!!!!!!!!!!!!! Again I queried be billed for a service I cancelled. To date all I have is a smsed case number ***7. No one from Telkom has been in contact to resolve this. Again another debit order will be affected in error.

Telkom, your customer service is pathetic. You have left me no option but to take to a social media platform in the hopes of you finally rectifying your incompetence. I want a refund on the money you have debited in error.

This has gone on long enough. Please can you finally address this in 7 days!

I can be contacted on ***.