Incorrect billing and call logged was resolved without any contact

<p>I currently have a LTE data contact with Telkom in which i pay R399 per month. For some strange reason i was billed R924 last month, and tried to log a call through to the app to understand why and hopefully get a refund on the overcharge amount.</p> <p>I logged a call: ********** 7 on the 10th of June and received a notification immediately that it will be seen to. I then recevied another message on the 15th of June informing me that the case is resolved. This is shocking as i didnt not receive any refund, and was not even contacted or informed during the process as to what was actually resolved. It is clear that nothing is resolved. Have been trying desperately to get information via the contact centre, website and app with no success.</p> <p> </p>