Incorrect Billing and Bad service

Good Evening<br> <br> On the 20th of November 2015 I phoned Telkom to investigate the reason my bill for the two lines I have was sitting at 1990.I pay 840 for both lines every month if I dont call to increase my spend limit.I was told by the agent that a case will be created and that I will recieve feedback within the next 72 working hours but no one phoned me.I kept calling almost everyday to follow up on my case and i was told i will recieve feedback in 8 days (different information being provided all the time).The issue is that Telkom added a R500 spending limit on both my lines without my approval.This begun on October's invoice whereby my bill was 3300 i was told this was rectified and even recieved an sms notification.However this issue was not resolved as told by the agents that the incorrect spend limit loaded was not removed.I am appaulled by the shocking service and lack of product knowledge and unprofessionalism.I always get put on hold for close to an hour.I am very dissapointed by Telkom and would never recommend it to anyone.<br>